All of the products you see listed on our website that are orderable are typically in stock and ready to ship. If for some reason the item you ordered is out of stock, we will notify you immediately. Orders usually ship within one business day (unless an item is on presale, which is clearly marked).
Some competitors take days to ship (to our amazement, one even takes weeks) the products you ordered. We, on the other hand, ship your order the same day or the next business day. After your order is shipped, you will have a tracking number e-mailed to you.
We do not drop ship items like some competitors do. When you order product, it is shipped out from our warehouse here in Colorado. We stock all of the items that we list for sale on our website.
Our toll free number is 888-732-9949, and you may call if you have any questions. At some of our competitors, you will be lucky if you can find a phone number. Our staff is on hand to answer questions Monday - Friday 8am - 5pm Mountain Time. If you call during regular business hours and get our voicemail, leave a message and you will have your call returned within minutes.
We do not use answering services or outside parties to answer our phones. When you call to ask about your order, or have questions regarding our products, a representative from our company will be answering your questions.
All of our products are new. We do not sell used, returned, or damaged merchandise. All of our products are shipped in their original packaging.
We keep all of your personal information private. We do not sell, rent, or give any of your information to any third party. All of your information is kept confidential.
